January 12, 2022

ISS Concierge team at PRACC wins award

The ISS Concierge Team at our Vaccination Clinic at Plenty Ranges Arts and Convention Centre (PRACC) has received an ISS Apple Award.

Apple Awards are client-nominated and recognise our placemakers who demonstrate the ISS values and deliver customer service excellence across ISS chosen sectors.

Hayley Gray, Nurse Unit Manager COVID-19 Vaccination Clinic, nominated the team for the award, acknowledging their great customer service skills and ability to adapt in a fast changing environment.

“On behalf of the Northern Health Vaccination Clinic, I nominate the incredible concierge team at PRACC for an Apple Award. Thank you for always performing over and above your required duties to ensure all clients are welcomed and safe on arrival,” Hayley said.

“You are all an asset to our Vaccination Clinic team. The friendly and informative demeanour of each and every one of the concierge team makes me proud to walk alongside them all.”

“I commend you on your ability to assist in the ever changing and fast paced environment. Thank you all.”

Saj Amerasinghe, ISS Key Account Manager, said, “The ISS concierge team has done a tremendous job demonstrating the Northern Health and ISS core values from day one. They provide an important and supportive role in the overall process, focusing on the consumers by greeting community members and assisting them to understand the flow and process. Job well done and I am very proud of my team.”

Snezana Poposka, ISS Facility Services Manager and Northern Health Concierge Project Lead, also congratulated the team.

‚ÄúLeading the concierge team and working closely with the management in the Vaccination Hub has been a great part of my daily job. Everyone has been very professional and polite, and most importantly, they feel very proud to be caring for our community,” Snezana said.

“They have always worked as one team. I am very proud of the concierge team what on have they have achieved in keeping our community safe.”

Featured image: Hayley Gray (far left) Nurse Unit Manager, Saj Amerasinghe (middle front) ISS Key Account Manager, with ISS Concierge team.