Celebrating Patient Experience Week
As we celebrate Patient Experience Week 2022, we acknowledge the incredible care provided by our staff that impacts patient experience every day.
Today, we are sharing feedback sent in by our community on the exceptional care they received while at Northern Health.
“To the Progressive Neurology Disease Clinic at Bundoora – we truly want to thank you all for your ongoing support with Dad during his battle with MND. He put up a tremendous fight and he couldn’t have done it without all your support. You all played a significant part in keeping Dad at home and enabled us to care for him up until the end. Also, Mum and I are so grateful for the support you provided us both, we truly would have been lost without it. We also know that he loved seeing your faces each time you visited.”
“My daughter and I both were tested this morning by the team at the Craigieburn testing site. I just wanted to say that the whole team from the traffic controllers, triage team and testers did an amazing job. All were very professional and helpful during the busy time.”
“All staff were very capable, professional and caring. ED were run off their feet but still delivered quality service. The offer of mental health support was amazing. My daughter went into ED with possible appendicitis – used virtual triage first – was directed to go into ED. Spent a number of hours there then moved to paediatric ‘holding’ area – beautiful nurse, Krista, looked after us. Moved to the ward the next day and again all nurses were excellent. A number of ‘code blue/green’ were called whilst we were there and to see available staff rush to assist was heartwarming. These people are heroes in our community. Thank you staff at Northern Health.”
“The entire staff at Broadmeadows Hospital, including at the entrance, to the nurses, anaesthetist, from junior to senior – everyone – are very well-mannered and my very special thanks to the surgeon, Dr Tasneen – she is an asset not only for the hospital but for the entire community.”
“Amazing team of doctors and nurses. From ED to Cardiac Ward, I was always informed on what is going on, and why. They all treat you with the utmost respect and care. I am going to miss them all, but my plan is to hardly ever end up in hospital again. But if I did, I would choose Northern every time. Thank you for saving me from what could have been death, and for taking care of me the entire time. Not enough appreciation goes out to you lot.”
These words of appreciation are just a few out of the hundreds of compliments our patient experience team regularly receive highlighting the wonderful care you all provide.
Thank you to all of our amazing staff that go above and beyond for our patients every day – you truly make a difference to the lives of our patients and community.