#WeAreNorthern

Meet Lori Bennett, Computer Clerk and Peer Supporter at Northern Health

1. What is your coffee order?

I love a hot caramel latte with a dash of full cream milk! I have a sweet tooth

2. Can you tell me about your role as both a Computer Clerk and a Peer Supporter?

I have been employed with Northern Health since September 2015 as a part time staff member. My shifts are days, afternoons and weekends. I also work at Bundoora Centre to help out when they are short staffed. As a Switchboard Operator/Computer clerk, I play a vital part at Northern Health. My communication skills shine as I eagerly engage with various members of the public, directing enquiries and assisting them with integrity and decency. My expertise includes liaising with doctors and nurses, and establishing well structured lines of communication across our campus.

I started my Peer Support role last year. I became a peer supporter to help those that need someone to talk to, even if it’s just to get something off their chest. I strive to give people strategies to help resolve any issues they may have without judgement, because I may not have walked in their shoes. I believe this program gives staff a chance to speak to someone who isn’t their manager, or may not even work in the same area. Helping others lifts my spirits and makes me happy.

3. What motivated you to become a Peer Supporter?

I was motivated by the fact that I have always enjoyed helping others. I thought it would be beneficial for people to have a safe space to debrief about their issues, work related or not. The program stood out to me as a great opportunity to contribute to  the wellbeing of others in the workplace by listening, acknowledging people’s feelings and helping in any way I can. Staff members should not feel like they just need to ‘cope better’ or just be able to ‘get on with things’ when they are struggling.

4. What do you enjoy the most about being a Peer Supporter?

I enjoy being a Peer Supporter because I believe emotional and psychological wellbeing in the workplace is important, and I enjoy connecting with my colleagues. I believe that having a safe space to share experiences and connect makes a difference in how we cope with difficult times in this challenging industry.

5. How do you like to relax after a day at work?

I relax by having a good old sing, whilst sipping on a pina colada. I have learnt singing for over 20 years, and also enjoy live streaming my singing when I have the chance. I also love getting out in nature.

6. If you could have dinner with any historical figure or celebrity, who would it be and why?

I would have dinner with Ryan Reynolds, as he would keep the table laughing and engaged with his quick wit and charm. My grandpa, just to have one more dinner with him would be amazing. And Juanita Coco from Young Talent Time who is one of my idols. Her talent for singing and dancing is amazing.

To access the Peer Support Program, please visit the Intranet.