In this week of World Patient Safety Day, we sat down with the illustrious and vibrant Clare McCarthy, Director, Quality, Safety and Patient Experience, to chat all things patient safety, coffee and why she is still, “up for the struggle.”

Firstly, what is your coffee order?

Latte, preferably from St Ali or Dukes.

What does ‘Patient Safety’ mean to you?

A struggle … the system still operates traditionally, with safety dependent on the diligence of the practitioner and at its core is the relationship between them and the patient. I get this, and value it, but we need to recognise that care happens in a system that won’t necessarily be catering to patient need. We’re still working out the relationship between treatment and care and safety needs to straddle both – patients need to be safe, but they should also feel safe.

What is something that you are proud of?

That I’m still up for the struggle! It’s the little things that keep you motivated and satisfied… but I think my small part in the creation of the Comprehensive Unit-based Safety Program (CUSP) here at Northern is worthy of pride. It’s a real team effort, and our research shows how good communication and teamwork can make our place safer for patients. As a nurse, that’s always been my goal and I suppose I’m proud of making a difference.

Who are some of your biggest influences?

My parents — especially my Mum, who is a nurse, and so too are my three younger sisters.

What would your perfect weekend look like?

A lap of the Tan, coffee at St Ali’s and a trip to South Melbourne Market.

Which of the Northern Health values resonates the most with you, and why?

I hope I live safe, kind and together.

Featured image: Clare presented on CUSP at the International Forum on Quality & Safety in Healthcare, Taipei, 2019 & got to visit the Taiwan Transportation Safety Board which investigates aviation, shipping, railway and highway incidents.